Privacy Policy

This Privacy Policy applies as between you, the User of this Web Site and Mensura the owner and provider of this Web Site.  This policy applies to our use of any and all Data collected by us in relation to your use of the Web Site and any Services or Systems therein.

1.1 Our Web Site is not intended for children and we do not knowingly collect data relating to children.

1.2 This Privacy Policy is supplements other policies (including our Term and Conditions and is not intended to override them.

1.3 Mensura Limited (Mensura) is the controller and responsible for your personal data (we, us or our).

1.4 To assist you further in understanding this Privacy Policy, we have set out in Schedule 1 Part 5 a glossary of terms used, examples of types of personal data we collect, how we use it, the lawful basis for processing such data and further details of your rights.

1.5 We have appointed a Data Privacy Manager (DPM).  If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact our DPM in writing, either:

1.6 By email to: data@mensura.co.uk, or

1.7 By post to: Mensura Limited, 71-75 Shelton Street, London. WC2H 9JQ.

1.8 You have the right to make a complaint at any time to the ICO (ico.org.uk).  We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

1.9 It is important that the data we hold about you is accurate and current, therefore please keep us informed of any changes to your personal data.

1.10 Our website may include links to third party websites, plug-ins and applications.  By clicking on these links or enabling connections you may be allowing third parties to collect or share your personal data.  we have no control over these third party web sites, plug-ins or applications and are not responsible for their privacy policies, therefore you should also read their privacy policy to understand what personal data they collect about you and how they use it.

2.1 We may collect, use, store and transfer the types of personal data about you listed in Schedule 1 Part 1.

2.2 We also collect, use and share aggregated data.  However, if we combine aggregated data with your personal data so that it can directly or indirectly identify you, we treat this as your personal data.

2.3 We do not collect any special categories of personal data.

2.4 If we are required by law, or under the terms of a contract we have with you, to collect your personal data and you fail to provide it, we may not be able to enter into or perform the contract with you and, we may have to cancel our services.  We will notify you of this at the relevant time should this occur.

3. We collect personal data in the following ways.

• direct interactions - you may provide personal data when you complete online forms, requests products and/or services, subscribe to our services, create a user account, join our mailing list, purchase through our store or otherwise correspond with us by post, phone or email.
• automated technology - we automatically collect personal data (technical and usage) when you browse or interact with our website, by using cookies, server logs and other similar technologies.  We may also receive technical data about you if you visit other websites which use our cookies.
  
• publicy available resources - we may collect data from publicy available resources  such as, but not limited to, Companies House, the Electoral Register, credit reference agencies and others.
  
• third parties - we may receive personal data from (a) analytics providers based internationally (such as Google); (b) advertising networks; (c) search information providers; (d) our suppliers such as payment providers, website support and maintenance providers, etc. 
  

4.1 We will only use your personal data when the law allows us to. Most commonly, we will use your personal data:

4.2 To perform the contract, we are to enter into or have entered into with you;

4.3 To comply with a legal obligation;

4.4 Where it is necessary to carry out our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

4.5 Schedule 1 Part 2 sets out the lawful basis we rely on to process your personal data.

4.6 We generally rely on consent as the legal basis for processing your personal data to send email and marketing communications and you have the right to withdraw your consent at any time by contacting us.  Please note we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your information.

4.7 We may analyse your personal data to form a view on what products and/or services we think may be of interest to you.  You will only receive marketing communications from us if you have requested information from us or purchased services from us, or we have met you in person (for example, at a networking event or other function), if you consent to marketing at the time we collect your personal data and you have not subsequently opted out or withdrawn your consent or if we have another basis to send you the marketing communications.

4.8 We will not share your personal data with third parties for their marketing purposes.

4.9 You can opt out of email marketing by clicking the unsubscribe button within the marketing email.  You can also withdraw your consent to marketing at any time by contacting our DPM.

4.10 Even if you opt out of receiving marketing, we may still use your personal data for other purposes provided we have a lawful basis to do so.

4.11 We will only use your personal data for the purpose that we originally collected it for, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

4.12 If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to use your personal data in this manner.

4.12 We may process your personal data (without your knowledge or consent) where this is required or permitted by law.

5.1 We may have to share your personal data with third parties further details of which are set out in Schedule 1 Part 4. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow out third party service providers to use your personal data for their own purposes. They can only process your personal data for specified purposes and in accordance with our instructions.

6.1 We do not knowlingly transfer your data internationally.

7.1 We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.  We also limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know and they can only process your personal data on our instructions and will be subject to a duty of confidentiality.

7.2 We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8.1 We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including the purposes of satisfying any legal, accounting or reporting requirements.

8.2 We are legally required to keep basic information about our customers (including contact, identity, financial and transaction data and records) for 6 or 12 years (as the case may be) for contractual reasons and 7 years for tax purposes.

8.3 We may also anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes.  We can use anonymised information indefinitely without further notice to you.

9.1 You have certain rights in certain circumstances under data protection law.  These are set out in full in Schedule 1 Part 5.  If you wish to exercise any of your legal rights, please contact our DPM.

9.2 You will not have to pay a fee to exercise any of your legal rights.  However, if your request is clearly unfounded, repetitive or excessive, we may charge a reasonable fee for this information or refuse to comply with your request.

9.3 We may request specific information from you to help us confirm your identity when you contact us.  This is a security measure to ensure that personal data is not disclosed to any person who does not have the right to receive it.

9.4 We try to respond to all legitimate requests within one month.  Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests.  In this case we will notify you and keep you updated.

10.1 Mensura reserves the right to change this Privacy Policy  we deem necessary from time to time or as may be required by law.  Any changes will be immediately posted on the Web Site and you are deemed to have accepted the terms of the policy on your first use of the Web Site following the alterations.

11.1 Mensura may set and access Cookies on your computer or device.  First-party cookies that may be placed on your computer are detailed in Schedule 2.  Mensura has carefully chosen these Cookies and use them to facilitate certain functions and features of the Web Site.  We may also use Cookies for analytics purposes.  These Cookies track your movements and activities on the Web Site and are designed to give us a better understanding of our users, thus enabling us to improve the Web Site and our Services.

11.2 Before the Web Site sets Cookies on your computer or device, you will be presented with a pop-up or message bar requesting your consent to set those Cookies.  None of the Cookies set by the Web Site jeopardise your privacy in any way and no personal data is collected.  By giving your consent to the setting of our Cookies you are enabling us to provide the best possible experience and service to yo through our Web Site.  If you wish to deny your consent to the placing of Cookies, certain features of the Web Site may not function fully or as intended.

11.3 Certain features of the Web Site depend upon Cookies to function and are deemed, within the law, to be strictly necessary.  These Cookies are detailed in Schedule 2A.  You will not be asked for your consent to place these Cookies however you may still disable cookies via your web browsers settings, as set out in 11.4 below.

11.4 You can choose to enable or disable Cookies in your web browser.  By default, your browser will accept Cookies, however this can be altered.  For further details please consult the help facility in your browser.  Disabling Cookies may prevent you from using the full range of Services available on the Web Site.

11.5 You may delete Cookies at any time however you may lose any information that enables you to access the Web Site more quickly.

11.6 The Web Site uses the third party Cookies detailed in Schedule 3 for the purposes described therein.  These Cookies are not integral to the services provided by the Web Site to you and may be blocked at your choosing via your browser's privacy settings or via your response to the request for consent detailed at 11.2.

11.7 It is recommended that you ensure your browser is up to date and that you consult the help and guidance provided by the developer of your browser if you are unsure as to how to adjust your privacy settings.

Part 1: Types of personal data

• contact data - billing address, delivery address, email address and telephone number.
• financial data - bank account and payment card details.
• marketing and communication data - your preferences in receiving marketing from us and your communication preferences.
• profile data - your username and password, purchase or orders made by you, preferences, feedback and survey responses.
• technical data - internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
• transaction data - details about payments to and from you and other details of products and services you have purchased from us.

• Consent - you have given your express consent for us to process your personal data for a specific purpose.
• Contract - the processing is necessary for us to perform our contractual obligations with you under our contract, or because you have asked us to take specific steps before entering into a contract with you.
• legal - the processing is necessary for us to comply with legal or regulatory obligations.
• legitimate interests - the processing is necessary for our or a third party's legitimate interest e.g., in order for us to provide the best service to you via our website.  Before we process your personal data on this basis, we make sure we consider and balance any potential impact on you, and we will not use your personal data on this basis where such impact outweighs our interest.

• to register you as a new customer / identify and contact / to perform our contract with you.
• to process and deliver your order, manage payments, fees and charges and debt recovery / identity, contact, financial, transaction and marketing & communications / (i) to perform our contract with you; (ii) as necessary for our legitimate interest in recovering debts due to us.
• to manage our relationship with you, notifying you about changes to out Terms or Privacy Policy and ask you to leave a review or take a survey / identity, contact, profile & marketing & communications / (i) to perform our contract with you; (ii) as necessary to comply with a legal obligation; (iii) as necessary for our legitimate interests in keeping our records updated and analysing how customers use our products / services.
• to administer and protect our business and this Web Site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) / identify, contact & technical / (i) as necessary for our legitimate interests in running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise; (ii) as necessary to comply with any legal obligations.
• to deliver relevant Web Site content / advertisements to you and measure or understand the effectiveness of our advertising / identify, contact, profile, usage, marketing & communications & technical / as necessary for our legitimate interests in studying how customers use our products / services, to develop them, to grow our business and to inform our marketing strategy.
• to use data analytics to improve our website, products/services, marketing, customer relationships and experiences / technical & usage / as necessary for our legitimate interests to define types of customers for our products and services, to keep our Web Site updated and relevant, to develop our business and to inform our marketing strategy.
• to make suggestions and recommendations to you about goods or services that may be of interest to you, including promotional offers / identify, contact, technical, usage & profile / as necessary for our legitimate interests to develop our products / services and grow our business.

• access your data - you can ask for access to and a copy of your personal data and can check we are lawfully processing it.
• correction - you can ask us to correct any incomplete or inaccurate personal data we hold about you.
• erasure - you can ask us to delete or remove your personal data where: (a) there is no good reason for us to continuing to process it; (b) your have successfully exercised your right to object (see below); (c) we may have processed your information unlawfully; (d) we are required to erase your personal data to comply with law.  Note: We may not always be able to comply with your request for specific legal reasons which will be notified to you at the time of your request.
• object -  you can object to the processing of your personal data where: (a) we are relying on our legitimate interest (or those of a third party) as the basis for processing your personal data, if you feel it impacts on your fundamental rights and freedoms; (b) where we are processing your personal data for direct marketing purposes.  Note: In some cases we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms and, in such circumstances, we can continue to process your personal data for such purposes.
• restrict processing - you can ask us to suspend or restrict the processing of your personal data if: (a) you want us to establish the accuracy of your personal data; (b) our use of your personal data is unlawful, but you do not want us to erase it; (c) you need us to hold your personal data (where we no longer require it) as you need to establish, exercise or defend legal claims; or (d) your have objected to pour use of your personal data but we need to verify whether we have overriding legitimate grounds to use it.
• request a transfer - you can request a transfer of your personal data which is held in an automated manner and which you provided your consent for us to process such personal data or which we need to process to perform our contract with you, to you, or a third party.  We will provide your data in a structured, commonly used, machine readable format.
• withdraw your consent - you can withdraw your consent at any time (where we are relying on your consent to process your personal data).  This does not affect the lawfulness of any processing carried out before you withdraw your consent.

• service providers - acting as processors or controllers based in the United Kingdom but also around the world who provide business services and IT and system administration services.
• professional advisers - including lawyers, bankers, auditors and insurers based in the United Kingdom and around the world who provide consultancy, banking, legal, insurance and accounting services.
• HM Revenue & Customs, regulators and other authorities - based in the United Kingdom and around the world who require reporting of processing activities in certain circumstances.
• third parties - third parties whom we may choose to sell, transfer or merge parts of our business or our assets.  Alternatively we may seek to acquire other businesses or merge with them.  If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Policy.
• others - market researchers, credit reference agencies, debt collection agencies, etc.

• aggregated data - information such as statistical or demographic data which may be derived from personal data, but which cannot by itself identify a data subject.
• controller - a body that determines the purposes and means of processing personal data.
• data subject - an individual living person identified by personal data (which will generally be You).
• personal data - information identifying a data subject from that data alone or with other data we may hold but it does not include anonymised or aggregated data.
• processor - a body that is responsible for processing personal data on behalf of a controller.
• special categories of personal data - information about race, ethnicity, political opinions or philosophical beliefs, trade union membership, health, genetic, biometric data, sex life, sexual orientation.
• ICO - Information Commissioner's Office, the UK's supervisory authority for data protection issues.
  

Name of Cookie/Purpose

Web Site Cookies:

• OPTOUTMULTI - enables the best possible experience and service through the Web Site.
• cookieconsent - enables the best possible experience and service through the Web Site.
• pvisitor - enables the best possible experience and service through the Web Site.
• tag_main - enables the best possible experience and service through the Web Site.

• PHP Session cookie - required for the normal operation of the service centre and preserving user state when navigating across different user interface pages.
• hesk_username - set only for staff members.
• hesk_myemail - set for users who explicitly mark " Remember my email address" checkbox.
• autorefresh - functions for administrators only.
• hesk_language - remembers what language has been selected by a user when multiple languages are installed.
• hesk_kb_rate - used to remember what knowledge base articles a user has already rated.

Name of Cookie/Purpose

Refer to Schedule 2.

Name of Cookie/Purpose (Note: Not all Cookies may be set.  See the Consent to Cookies window).

• ReCaptcha - This service is used to secure web forms of our website and required if you want to contact us. By accepting it you agree to Google's privacy policy: [https://policies.google.com/privacy]

• Google Analytics - Google Analytics is a service used on our website that tracks, reports traffic and measures how users interact with our website content in order for us to improve it and provide better services.

• Google Adsense - Our website uses Google Ads to display advertising content. By accepting it you agree to the Google's privacy policy: [https://policies.google.com/technologies/ads?hl=en]
• Facebook Pixel - Facebook Pixel collects data that helps us track conversions from Facebook ads, optimize ads, build targeted audiences for future ads, and remarket to people who have already taken some actions on our website. By accepting it you agree to the Facebook's privacy policy: [https://www.facebook.com/policy/cookies/]

• LinkedIn - 
• You Tube - Integrated videos provided by YouTube are used on our website. By accepting to watch them you agree to Google's privacy policy: [https://policies.google.com/privacy]
• Vimeo - Integrated videos provided by Vimeo are used on our website. By accepting to watch them you agree to Vimeo's privacy policy: [https://vimeo.com/privacy]
• Facebook - 
• Twitter - Integrated tweets and share services of Twitter are used on our website. By accepting and using these you agree to Twitter's privacy policy: [https://help.twitter.com/en/rules-and-policies/twitter-cookies]
• Skype - Our website allows you to share its content on Skype social network. By activating and using it you agree to Skype's Consumers Terms: [https://www.skype.com/en/legal/]
• Pinterest -